TERMS AND CONDITIONS OF USE AND PURCHASE
Your use of the www.travellezz.com website is on condition that you accept without variation the term of bookings set out here in which may be varied by www.travellezz.com from time to time without prior warning.
Your use of www.travellezz.com constitutes your agreement to all terms in force for the time being as set out herein. If you do not agree to any part of the following terms, you must not use www.travellezz.com
REPRESENTATIONS AND WARRANTIES
You represent and warrant that:
you are of sufficient legal age to use these websites in accordance with all terms and conditions herein and to create binding legal obligations for any liability you may incur as a result of the use of this website
all information supplied by you in using this website are true and accurate
you will not post or transmit any unlawful, threatening, libelous, defamatory, obscene, indecent, inflammatory, pornographic or profane material or any material that could constitute or encourage conduct that would be considered a criminal offence, give rise to civil liability, or otherwise violate any law
you will not use this website to make any speculative, false or fraudulent reservation or any reservation in anticipation of demand
DISCLAIMER
Your use of this website is at your sole risk. www.travellezz.com (including our products and services) is provided on an "as is" basis and you assume total risk and responsibility for your use of this website.
To the maximum extent permitted by law, www.travellezz.com specifically disclaims all warranties, express or implied, in respect to its purpose, non-infringement of intellectual property or other proprietary rights or compatibility between this website and any software or hardware.
The information contained in these websites is subject to change without notice.
www.travellezz.com neither warrants nor makes any representations regarding the accuracy or completeness of these websites or of any of the dates or information contained in these websites or that the use of this website will be uninterrupted or error free or that any information, data, content, software or other material accessible through these websites will be free of bugs, viruses, worms, trojan horses or other harmful components.
LIMITATION OF LIABILITY
www.travellezz.com shall not be liable for any direct, indirect, special, incidental or consequential damages arising out of or in any way connected with the use of or inability to use this website, or the information, products and services obtained through this website, the submission of any personal information, including, but not limited to, bank and credit card details, the performance or non-performance by www.travellezz.com, or any unauthorized access or breach of security into these websites through the internet or otherwise arising, whether based on contract, strict liability, tort (including negligence), product liability or otherwise even if www.travellezz.com has been advised of the possibility of such damages.
Notwithstanding anything to the contrary in this Agreement, the liability of www.travellezz.com shall in no event exceed, in the aggregate, RM3000.
ACKNOWLEDGMENT
The disclaimer and limited liability of www.travellezz.com as set in this agreement are fundamental elements of the basis of the bargain between you and www.travellezz.com, and you agree that www.travellezz.com would not otherwise be able to offer the products and services on its present basis without such limitations. This clause shall survive any termination of this agreement.
FORCE MAJEURE
www.travellezz.com shall not be liable for damages of any kind arising out of any failure or delay by www.travellezz.com in performing any or all of our obligations contained herein or in respect of any product or service if the failure or delay is due to circumstances or cause beyond our reasonable control.
CANCELLATION OF SERVICE
www.travellezz.com may at any time and at its sole discretion and without cause or notice, terminate or restrict your access to these websites or refuse to give effect to any booking or reservation requested by you without being required to give any reasons or advance notice to you.
INDEMNITY
You shall indemnify and keep www.travellezz.com indemnified against all claims, demands, actions, proceedings made or brought against www.travellezz.com arising from you use of this website and/or any breach of any term or condition by you.
LINKS TO THIRD PARTIES
These websites may contain hyperlinks to websites operated by parties other than www.travellezz.com. The inclusion of hyperlinks to such websites does not imply www.travellezz.com endorsement of such websites nor any association with their operators. www.travellezz.com is not responsible for the contents of other websites.
SEVERABILITY
Any provision of this agreement which is invalid, prohibited or unenforceable in any jurisdiction shall:
be ineffective in that jurisdiction to the extent of the invalidity, prohibition or unenforceability
not invalidate the remaining provisions of this Agreement; and
not effect the validity of that provision in any other jurisdiction
RELATIONSHIP BETWEEN THE PARTIES
No joint venture, partnership, employment or agency relationship exists between you and www.travellezz.com as a result of this Agreement or your use of these websites.
ADDITIONAL TERMS AND CONDITIONS
Additional terms and conditions will apply to your booking and purchase of our products and services. You agree to abide by www.travellezz.com conditions of purchase and/or the terms and conditions of any supplier of the travel-related products or services.
ENTIRE AGREEMENT
This agreement (including www.travellezz.com condition of purchase which are set out below) is the entire agreement between the parties in respect of its subject matter and supersedes all prior understandings or agreements (whether oral or written) regarding the subject matter.
GOVERNING LAW
This Agreement shall be governed by and construed in accordance with the laws of Malaysia and you submit to the exclusive jurisdiction of the courts of Malaysia.
CONDITIONS OF PURCHASE
Please note that the booking and purchase of our products and services are subject to the following terms and conditions AND other terms imposed by our supplier(s) form time to time ("Supplier Term").
By effecting a booking through these websites, you agree to be bound by www.travellezz.com conditions of purchase and the supplier terms.
CHANGES OF RATES
The rates quoted in respect to the products or service are subject to change without notice.
TRAVEL VOUCHERS
It is your responsibility to ensure that the details on your travel voucher are in order. You are liable for any additional charges arising from correction of any inaccuracies in the voucher.
PAYMENT
Payment may be made by credit card or cash payment by bank transfer.
All payment must be made in full upon confirmation or your reservation will be canceled automatically.
Payment by credit card will can be made online or offline.
BOOKING / RESERVATION REQUESTS
In order for us to process your booking/reservation request, you are required to provide details of your credit card. Submission of your booking/request shall authorise by you for www.travellezz.com to book the travel product(s) immediately on your behalf and charge your credit card for full payment upon receipt of the supplier's confirmation of the availability of your requested travel product(s).
However, www.travellezz.com will not automatically charge your credit card and make a booking/reservation on your behalf where there is a difference in the quoted rates.
CURRENCY
You may make payment in any one of the currencies supported on these websites. The applicable exchange rates of the supported currencies shall be determined at the sole discretion of www.travellezz.com from time to time. The exchange rates so notified shall be final and is not negotiable.
RESPONSIBILITY
www.travellezz.com is the web site providing travel and tour services to destinations as mentioned. Flight, hotel rooms, activities, ground transport, ferry and other services are supplied by third party suppliers and Travellezz merely acts as agents of these third party suppliers. Travellezz endeavours to assist you in your travel arrangements, however Sedunia Travel will not be responsible for any loss, inconveniences or liabilities arising from non-fulfilment or negligence of services provided by third party suppliers.
NO LIABILITY
www.travellezz.com merely acts as a platform for products and services of the suppliers and shall not be responsible nor liable for :
overbooking, misinformation or mishandling of any reservation or booking by the suppliers; or
any other dissatisfaction or complaint of the member relation to the quality of the products or services provided by supplier or otherwise;
any damage or loss to your personal property or personal injury howsoever sustained or caused
In the event of mishandling, misinformation or overbooking by a supplier, or any other dissatisfaction or complaint, the member should take up the matter directly with the supplier who is under an obligation to deal with such matters in accordance with their policies.
TRAVEL REQUIREMENTS
It is your responsibility to obtain a visa (where required). Please ensure you have a valid passport for the duration of your trip. If you require any further information on passport or visa requirements please refer to our website or contact our customer services department.
NON-AVAILABILITY
All products and services offered on these websites are subject to availability and acceptance, at the discretion of the supplier of such product or service.
In the event a product or service booked by you is not available, www.travellezz.com shall use its reasonable endeavors to suggest an alternative product or service of similar pricing and quality.
Where the product or service is either not available or our suggested alternative (where applicable) is not acceptable to you but is fully paid, we shall make a refund in accordance with our refund policy.
If you fail to accept our suggested alternative product or service by the specified deadline, we reserve our right to cancel the booking.
REFUND POLICY
Refunds may be made by www.travellezz.com in the following circumstances:
the product or service fully paid for is not available and our suggested alternative is not acceptable to you; or
you cancel your booking within the time period stipulated in our travel voucher where refunds are available ( the "Cancellation Period")
CANCELLATION PERIOD
In the event of a confirmed booking being cancelled/partially cancelled, a cancellation charge will be levied. Any cancellation received will incur the following cancellation charges:-
Accommodation
If notification of cancellation is received after booking is confirmed (check-in voucher issued) or payment is completed, there will be no cancellation charge except for a 10% or RM50 (whichever is higher) administration fee.
If notification is less than 10 Malaysian business days before check-in date - 1 night room charge
If notification is less than 7 Malaysian business days before check-in date - 100% of the total room charges
No Show - 100% of the total charges
Booking under promotional rate - no cancellation or amendment is allowed.
Tours, Transfer and Packages
If notification of cancellation is received after booking is confirmed (hotel check-in voucher issued) or payment is completed there will be no cancellation charge except for a 20% or RM100 (whichever is higher) administration fee.
If notification is less than 15 Malaysian business days before check-in date - 50% of total charges
If notification is less than 10 Malaysian business days before check-in date - 100% of total charges
Booking under promotional rate - no cancellation or amendment is allowed.
Flight, Bus, Coach or Ferry Ticket
Non-refundable once ticket is issued.
To cancel your reservation, you must do one of the following:
send us an e-mail (contact@travellezz.com) with the word "CANCEL" in the subject line and quoting your booking ID e.g. 11111 if you have one. If you do not have a booking ID, please send the hotel name, location, guest names and relevant dates.
phone us directly: (Malaysia) +6011-5335 3262
Failure to do so will result in you being subject to the conditions described above so it is imperative that you let us know as early as possible.
If, for any reason you don’t utilise your reservation and fail to contact us to cancel it, we do not refund any monies pertaining to the said booking.
PRIVACY POLICY
This privacy policy ("Policy") describes how the personally identifiable information ("Personal Information") you may provide on the www.travellezz.com website ("Website" or "Service") and any of its related products and services (collectively, "Services") is collected, protected and used. It also describes the choices available to you regarding our use of your Personal Information and how you can access and update this information. This Policy is a legally binding agreement between you ("User", "you" or "your") and this Website operator ("Operator", "we", "us" or "our"). By accessing and using the Website and Services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Agreement. This Policy does not apply to the practices of companies that we do not own or control, or to individuals that we do not employ or manage.
Automatic collection of information
When you open the Website, our servers automatically record information that your browser sends. This data may include information such as your device's IP address, browser type and version, operating system type and version, language preferences or the webpage you were visiting before you came to the Website and Services, pages of the Website and Services that you visit, the time spent on those pages, information you search for on the Website, access times and dates, and other statistics.
Information collected automatically is used only to identify potential cases of abuse and establish statistical information regarding the usage and traffic of the Website and Services. This statistical information is not otherwise aggregated in such a way that would identify any particular user of the system.
Collection of personal information
You can access and use the Website and Services without telling us who you are or revealing any information by which someone could identify you as a specific, identifiable individual. If, however, you wish to use some of the features on the Website, you may be asked to provide certain Personal Information (for example, your name and e-mail address). We receive and store any information you knowingly provide to us when you create an account, publish content, or fill any online forms on the Website. When required, this information may include the following:
- Personal details such as name, country of residence, etc.
- Contact information such as email address, address, etc.
- Account details such as user name, unique user ID, password, etc.
- Information about other individuals such as your family members, friends, etc.
Some of the information we collect is directly from you via the Website and Services. However, we may also collect Personal Information about you from other sources such as public databases and our joint marketing partners. You can choose not to provide us with your Personal Information, but then you may not be able to take advantage of some of the features on the Website. Users who are uncertain about what information is mandatory are welcome to contact us.
Use and processing of collected information
In order to make the Website and Services available to you, or to meet a legal obligation, we need to collect and use certain Personal Information. If you do not provide the information that we request, we may not be able to provide you with the requested products or services. Any of the information we collect from you may be used for the following purposes:
- Create and manage user accounts
- Send administrative information
- Request user feedback
- Improve user experience
- Enforce terms and conditions and policies
- Run and operate the Website and Services
Processing your Personal Information depends on how you interact with the Website and Services, where you are located in the world and if one of the following applies: (i) you have given your consent for one or more specific purposes; this, however, does not apply, whenever the processing of Personal Information is subject to European data protection law; (ii) provision of information is necessary for the performance of an agreement with you and/or for any pre-contractual obligations thereof; (iii) processing is necessary for compliance with a legal obligation to which you are subject; (iv) processing is related to a task that is carried out in the public interest or in the exercise of official authority vested in us; (v) processing is necessary for the purposes of the legitimate interests pursued by us or by a third party.
Note that under some legislations we may be allowed to process information until you object to such processing (by opting out), without having to rely on consent or any other of the following legal bases below. In any case, we will be happy to clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal Information is a statutory or contractual requirement, or a requirement necessary to enter into a contract.
Managing information
You are able to delete certain Personal Information we have about you. The Personal Information you can delete may change as the Website and Services change. When you delete Personal Information, however, we may maintain a copy of the unrevised Personal Information in our records for the duration necessary to comply with our obligations to our affiliates and partners, and for the purposes described below. If you would like to delete your Personal Information or permanently delete your account, you can do so by contacting us.
Disclosure of information
Depending on the requested Services or as necessary to complete any transaction or provide any service you have requested, we may share your information with your consent with our trusted third parties that work with us, any other affiliates and subsidiaries we rely upon to assist in the operation of the Website and Services available to you. We do not share Personal Information with unaffiliated third parties. These service providers are not authorized to use or disclose your information except as necessary to perform services on our behalf or comply with legal requirements. We may share your Personal Information for these purposes only with third parties whose privacy policies are consistent with ours or who agree to abide by our policies with respect to Personal Information. These third parties are given Personal Information they need only in order to perform their designated functions, and we do not authorize them to use or disclose Personal Information for their own marketing or other purposes.
We will disclose any Personal Information we collect, use or receive if required or permitted by law, such as to comply with a subpoena, or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
Retention of information
We will retain and use your Personal Information for the period necessary to comply with our legal obligations, resolve disputes, and enforce our agreements unless a longer retention period is required or permitted by law. We may use any aggregated data derived from or incorporating your Personal Information after you update or delete it, but not in a manner that would identify you personally. Once the retention period expires, Personal Information shall be deleted. Therefore, the right to access, the right to erasure, the right to rectification and the right to data portability cannot be enforced after the expiration of the retention period.
The rights of users
You may exercise certain rights regarding your information processed by us. In particular, you have the right to do the following: (i) you have the right to withdraw consent where you have previously given your consent to the processing of your information; (ii) you have the right to object to the processing of your information if the processing is carried out on a legal basis other than consent; (iii) you have the right to learn if information is being processed by us, obtain disclosure regarding certain aspects of the processing and obtain a copy of the information undergoing processing; (iv) you have the right to verify the accuracy of your information and ask for it to be updated or corrected; (v) you have the right, under certain circumstances, to restrict the processing of your information, in which case, we will not process your information for any purpose other than storing it; (vi) you have the right, under certain circumstances, to obtain the erasure of your Personal Information from us; (vii) you have the right to receive your information in a structured, commonly used and machine readable format and, if technically feasible, to have it transmitted to another controller without any hindrance. This provision is applicable provided that your information is processed by automated means and that the processing is based on your consent, on a contract which you are part of or on pre-contractual obligations thereof.
Privacy of children
We do not knowingly collect any Personal Information from children under the age of 18. If you are under the age of 18, please do not submit any Personal Information through the Website and Services. We encourage parents and legal guardians to monitor their children's Internet usage and to help enforce this Policy by instructing their children never to provide Personal Information through the Website and Services without their permission. If you have reason to believe that a child under the age of 18 has provided Personal Information to us through the Website and Services, please contact us. You must also be old enough to consent to the processing of your Personal Information in your country (in some countries we may allow your parent or guardian to do so on your behalf).
Cookies
The Website and Services use "cookies" to help personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.
We may use cookies to collect, store, and track information for statistical purposes to operate the Website and Services. You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. To learn more about cookies and how to manage them, visit internetcookies.org
Do Not Track signals
Some browsers incorporate a Do Not Track feature that signals to websites you visit that you do not want to have your online activity tracked. Tracking is not the same as using or collecting information in connection with a website. For these purposes, tracking refers to collecting personally identifiable information from consumers who use or visit a website or online service as they move across different websites over time. How browsers communicate the Do Not Track signal is not yet uniform. As a result, the Website and Services are not yet set up to interpret or respond to Do Not Track signals communicated by your browser. Even so, as described in more detail throughout this Policy, we limit our use and collection of your personal information.
Email marketing
We offer electronic newsletters to which you may voluntarily subscribe at any time. We are committed to keeping your e-mail address confidential and will not disclose your email address to any third parties except as allowed in the information use and processing section or for the purposes of utilizing a third party provider to send such emails. We will maintain the information sent via e-mail in accordance with applicable laws and regulations.
In compliance with the CAN-SPAM Act, all e-mails sent from us will clearly state who the e-mail is from and provide clear information on how to contact the sender. You may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails or by contacting us. However, you will continue to receive essential transactional emails.
Links to other resources
The Website and Services contain links to other resources that are not owned or controlled by us. Please be aware that we are not responsible for the privacy practices of such other resources or third parties. We encourage you to be aware when you leave the Website and Services and to read the privacy statements of each and every resource that may collect Personal Information.
Information security
We secure information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. We maintain reasonable administrative, technical, and physical safeguards in an effort to protect against unauthorized access, use, modification, and disclosure of Personal Information in its control and custody. However, no data transmission over the Internet or wireless network can be guaranteed. Therefore, while we strive to protect your Personal Information, you acknowledge that (i) there are security and privacy limitations of the Internet which are beyond our control; (ii) the security, integrity, and privacy of any and all information and data exchanged between you and the Website and Services cannot be guaranteed; and (iii) any such information and data may be viewed or tampered with in transit by a third party, despite best efforts.
Data breach
In the event we become aware that the security of the Website and Services has been compromised or users Personal Information has been disclosed to unrelated third parties as a result of external activity, including, but not limited to, security attacks or fraud, we reserve the right to take reasonably appropriate measures, including, but not limited to, investigation and reporting, as well as notification to and cooperation with law enforcement authorities. In the event of a data breach, we will make reasonable efforts to notify affected individuals if we believe that there is a reasonable risk of harm to the user as a result of the breach or if notice is otherwise required by law. When we do, we will post a notice on the Website, send you an email.
Changes and amendments
We reserve the right to modify this Policy or its terms relating to the Website and Services from time to time in our discretion and will notify you of any material changes to the way in which we treat Personal Information. When we do, we will post a notification on the main page of the Website. We may also provide notice to you in other ways in our discretion, such as through contact information you have provided. Any updated version of this Policy will be effective immediately upon the posting of the revised Policy unless otherwise specified. Your continued use of the Website and Services after the effective date of the revised Policy (or such other act specified at that time) will constitute your consent to those changes. However, we will not, without your consent, use your Personal Information in a manner materially different than what was stated at the time your Personal Information was collected. Policy was created with WebsitePolicies.
Acceptance of this policy
You acknowledge that you have read this Policy and agree to all its terms and conditions. By accessing and using the Website and Services you agree to be bound by this Policy. If you do not agree to abide by the terms of this Policy, you are not authorized to access or use the Website and Services.
Contacting us
If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter relating to individual rights and your Personal Information, you may do so via the contact form
This document was last updated on October 6, 2020
